Dear Friends,

What to Expect
To make your visit as comfortable, enjoyable and safe as possible we have made the following changes to The Primrose. We have been incredibly thorough in our planning and preparations and remain reactive as we learn more with Government and industry guidelines.

1. Bookings
Reservations to dine are recommended, as we have fewer tables in the restaurant. We also wish to avoid numbers of people arriving at the same time. Reservations will be staggered and we would ask you arrive on time for your reservation. For reservations up to 8pm, we have time limits on our tables. This is to ensure we have time to sanitise the table & area before the next reservation arrives.

• It goes without saying, but we should state the obvious – if you have any symptoms of COVID 19, please do not visit.

• Currently, we can look after a maximum of 10 people across 2 households at 1 table, in line with  Government guidance.

• Please maintain your distance from other diners – 2m where possible or 1m plus. We ask those bringing children to dine, to supervise them and for them to be aware of social distance.

2. The Bar
• Will not be in use until we are given guidance that it can reopen. All drinks will be served at a table. Please do not approach the bar.

3. Arrival
• Entrance to the restaurant will be via the normal right hand side front door. The left hand side door is for out Eats To Go takeaway customers.
• We will ask you sanitise your hands when entering the building from the foot operated dispenser.
• Please wait to be welcomed by a member of the team,
• Your temperature will be checked on arrival and if over 37.8c we will refuse entry to the building
• The contact details for the lead customer will be taken and kept for 21 days to assist with track and trace, should there be an outbreak of COVID-19
• You will be shown to your table by a member of the team
• Whilst we are used to a hug and a handshake from many of you, sadly no physical contact for the time being! I think we will all need huge hugs when we are allowed too.


4. At the Table
• Where possible, we have created individual booths for your to enjoy your meal and we hope these will provide a sufficient physical barrier between you and other diners. Please do not approach other tables.
• Our food menus are disposable single use paper. Wine & cocktail lists will be available to view digitally from your phone or tablet.
• Food and Drinks will be ordered from the table and delivered in the normal way. Our team may be wearing facemasks, so while you may not see their smile, trust us they are as warm as always.
• Condiments will be available on your table and will be sanitised after departure. Additional condiments will be served individually.
• Should you require to use the toilet on your visit, please observe the occupied and vacant lights at the entrance to the toilets before proceeding. This is to ensure only 1 person uses the facilities at a time.  Sanitiser is available across the restaurant & toilets.

• Payment – We prefer Debit/Credit Card, Amex , Apple pay & Google Pay & gift vouchers but can accept cash.
All outstanding gift vouchers have been extended to November 30th 2020 so don’t worry about them expiring.

5. Departure
• We would ask you to leave via the right hand side door by the main bar on the ground floor, thus creating a one way system. The restaurant will close at 10pm mid week and  11pm on Friday & Saturday.

Our Team
We have created new kitchen space to enable social distancing within our kitchens and are working in teams
(a bubble) of chefs in the kitchen.
Our Front of House will be similar format.
All staff will have their temperatures checked when coming to work
Sanitiser and hand soap is located in the back of house as well as the front.

Finally, thank you for your continued support. It has been a difficult few months for us all but we hope brighter days are ahead.

Kevin & The Primrose Team